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FREQUENTLY ASKED QUESTIONS
Can't find your question? Contact us — we reply the same day.
ORDERING & SHIPPING
When will my order be delivered?
Order on weekdays before 4 pm and your order is delivered the next day. PostNL usually delivers within 1-2 working days.
What does shipping cost?
PostNL fast delivery costs €6.90 for 0-3 kg and €8.90 from 3.01 kg. Orders over €50 ship free.
Hoe werkt het TitoCar voordeelpakket?
Het voordeelpakket staat als apart product in de shop. Je koopt de 4 essentials en krijgt de 4 extra sprays erbij in één pakket.
Which payment methods do you accept?
iDEAL, Bancontact, Klarna, PayPal, Mastercard and Visa. All payments are processed in a secure environment.
ABOUT THE PRODUCTS
Can I test products before I buy?
Yes. Visit our store and test any product on your own car before you buy it. Our detailers will show you exactly how to use it.
Are the products safe for coatings and films?
Yes. Our wash and care products are developed for safe use on paint, coatings, PPF and wrap films. When in doubt, just ask us.
How do I see what a product does?
Every product shows a real before/after result. Also check the results page with draggable comparisons.
How long does a bottle last?
It varies per product, but as an indication: one bottle of car shampoo is good for many washes. Dosage is on the label and the product page.
CAR DETAILING
What does a detailing treatment cost?
Final detailing prices will be published on the detailing page soon. Want clarity sooner? Contact us and we'll help right away.
What does the VIP membership include?
We are still finalising the VIP membership. As soon as it's ready, all info will be on the detailing page.
How long does a treatment take?
We are still finalising this per package. Final durations will be on the detailing page.
RETURNS & WARRANTY
What if a product disappoints me?
You have a 14-day right of return. Contact us and we'll find a fair solution and help you further.
How do I return something?
Report your return within 14 days via the contact page. You'll then receive return instructions and we'll settle it as quickly as possible.
GOT ANOTHER QUESTION?
On weekdays we reply within a few hours.